Refund Policy

• Except where a refund is required by applicable law or by Paddle rules, PRO subscription payments and purchases of One-Time PRO Room Codes are non-refundable.
• Paddle may grant a refund at its discretion, generally where a request is submitted within 14 days of the charge. Submitting a request does not guarantee approval. The decision may take into account the reason for the request and the extent to which the service has already been used.
• If a refund is approved, the corresponding paid access ends. For a PRO subscription, the account returns to the Free plan. For a One-Time PRO Room Code, the code and any associated PRO Room access are voided.
• Nothing in this policy overrides any refund, withdrawal, or consumer protection rights that apply under mandatory law.

PapaCall PRO is offered as a recurring subscription for $9 per month.

• Cancel at any time. You may cancel your PRO subscription from your account settings. There is no cancellation fee.
• Cancelling stops the next recurring charge. You will continue to have access to PRO features until the end of the billing period you have already paid for.
• The unused part of a paid billing period is not refunded. Instead, you continue using PRO until the end of that billing period.
• Cancellation of a subscription does not automatically create a right to a refund for a payment that has already been processed.
• Charges made in error, including a duplicate charge, a charge processed after a valid cancellation, or a payment issue caused by a technical fault, should be reported to us so that the matter can be reviewed and resolved in accordance with Paddle's rules.
• Before subscribing, users may use the Free plan without a payment card to determine whether PapaCall meets their needs.

PapaCall also offers a One-Time PRO Room Code as a separate one-time digital purchase for $4.

The code provides access to a PRO Room for 12 hours.

• A One-Time PRO Room Code is not a subscription and does not create any recurring payment or future billing obligation.
• Once the code has been issued and the digital service has been made available, the purchase cannot be cancelled.
• Except where a refund is required by applicable law or by Paddle rules, purchases of One-Time PRO Room Codes are non-refundable.
• If Paddle approves a refund, the corresponding One-Time PRO Room Code and any associated PRO Room access are voided.
• There are no automatic renewals or recurring charges associated with a One-Time PRO Room Code.

This policy does not limit any rights you have under consumer protection law in your country, including any statutory right of withdrawal where it applies.

PapaCall is a digital service supplied immediately upon purchase.

For digital services supplied immediately, a statutory right of withdrawal may be limited or lost to the extent permitted by applicable law where the customer expressly consents to the service starting immediately and acknowledges the consequences of doing so.

Where applicable, such consent is collected during the Paddle checkout process.

The final decision regarding a refund request is made by Paddle as the Merchant of Record, subject to applicable consumer protection law.

• Contact PapaCall at contact@papacall.me and state what was purchased, when the purchase was made, and why you are requesting a refund.
• We will review the request and, where appropriate, assist with forwarding or resolving the request through Paddle. Under the Paddle Merchant of Record model, PapaCall does not issue refunds directly.
• You may also submit a refund request directly to Paddle using the link provided in the invoice or purchase confirmation email you received after the transaction.

If a refund is approved, Paddle returns the funds to the payment method originally used for the purchase.

Approved refunds are usually received within 5 to 10 business days, although the exact timing depends on the customer's bank, card issuer, payment method, and Paddle's processing.

• Refunds are not granted where there is evidence of fraud, misuse, or abuse of the refund system, except where a refund is required by applicable law.
• Examples of abuse may include repeatedly purchasing access, substantially using the paid service, and immediately requesting refunds in an attempt to obtain the service without payment.
• In the event of a chargeback, access to the relevant paid features, PRO subscription benefits, One-Time PRO Room Code, and any associated PRO Room access may be revoked immediately.
• Nothing in this section limits any mandatory consumer rights available under applicable law.